Who we are
This policy explains how Faith And Co Estates Ltd (“Faith & Co. Estates”, “we”, “us”) collects and uses personal information when you use this website or our lettings and property management services.
Faith And Co Estates Ltd is the data controller for your information. Our registered office is 86a High Street, Southall, England, UB1 3DB. We are registered with the Information Commissioner’s Office (ICO).
If you have any questions about this policy or your information, email info@faithandco.co.uk or call 020 8574 1700.
What we collect
We only collect what we need. Depending on how you deal with us, this may include:
- Enquiries and valuations: your name, email address, phone number, property address and the details you give us about your property or requirement.
- Landlords: identity and ownership details, bank details for rent payments, and the certificates, licences and documents needed to let your property legally.
- Tenants and occupiers: identity and Right to Rent documents, referencing information such as employment, income, credit and previous landlord references, and tenancy records.
- Operators, councils and partners: business contact details and the information needed to arrange and manage a letting.
- Our website: we do not use analytics or advertising tools, and we do not set cookies. Our hosting provider processes basic technical data, such as your IP address, to deliver the site securely.
Why we use it, and our lawful basis
- To answer your enquiry or arrange a valuation, because you have asked us to and it is in our legitimate interests to respond.
- To provide our lettings and management services, because it is necessary for a contract with you, or to take steps before entering one.
- To meet our legal duties, such as Right to Rent checks, anti-money laundering checks, deposit protection, licensing and safety requirements, and keeping proper records.
- To send you property alerts or updates, only where you have asked for them. You can unsubscribe at any time.
We never sell your personal information.
How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected for.
Enquiries that do not lead to a letting are deleted when they are no longer needed. Records relating to a tenancy or a landlord’s instruction are kept for as long as the law requires and to deal with any claims, usually up to six years after the tenancy or instruction ends.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, or to restrict how we use it;
- object to us using your information on the basis of our legitimate interests;
- withdraw any consent you have given, for example to property alerts;
- ask us to transfer information you have given us to another organisation.
To use any of these rights, email info@faithandco.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk (opens in a new tab).
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page. Last updated 16 October 2026.
